Service & Part
At VinFast, after-sales is more than just service
it's our commitment to your long-term satisfaction and driving confidence. From routine maintenance to responsive customer support, we’re here to ensure your vehicle performs at its best, every day.
Customer First, Always
Driven by innovation, powered by care.
VinFast envisions an after-sales experience that doesn’t just support — it empowers. We aim to set new standards in reliability, responsiveness, and peace of mind, because every journey deserves the confidence to move forward.
With You for Every Mile Ahead.
When we serve with purpose, every mile becomes meaningful.
What You Can Expect from Us
Our Team
Naomi
Service Manager
Arvelia
CRC
Sindi
Service Advisor
Denny
Foreman
After SALES
Our Service & Facilities
At VinFast, after-sales is more than just service—it’s our commitment to your long-term satisfaction and driving confidence.
From routine maintenance to responsive customer support, we’re here to ensure your vehicle performs at its best, every day.
Towing
Sparepart
Waiting Room
Wifi & Snack
Book Your Vinfast Vehicle Service
FAQ
Our After Sales Services Include:
We provide official Vinfast warranty coverage for both vehicles and spare parts. Here, you can find information about warranty terms, coverage period, and the claim process in case of damage or defect.
Get to know the different types of warranty coverage available for your Vinfast vehicle, tailored to protect your driving experience with peace of mind.
To be eligible for a warranty claim, please ensure the following:
The vehicle is within the warranty period and mileage limit.
All scheduled maintenance has been performed at authorized Vinfast service centers.
The damage or defect is not caused by misuse, unauthorized modification, accident, or natural disaster.
The original service booklet and invoice are available at the time of claim.
Note: Warranty does not cover wear-and-tear parts such as brake pads, tires, and wiper blades unless proven defective due to manufacturing error.
- Visit Your Nearest Vinfast Authorized Service Center.
Bring your vehicle and the original warranty booklet. Provide Your Service Records.
Ensure all scheduled maintenance entries are complete.Inspection Process.
Our technician will inspect the reported issue to determine warranty eligibility.Claim Approval & Repair.
Once approved, repairs or part replacements will be done free of charge under warranty terms.
For assistance, please contact our service team via phone or WhatsApp.
Visit the Official Vinfast Batam Workshop
Is your vehicle experiencing a breakdown? Contact our emergency assistance team. We are ready to support you in urgent situations such as towing, battery failure, or flat tires.
VinFast Batam delivers excellent aftersales service. From booking to vehicle pickup, the process was fast and transparent. The team is friendly and truly cares about customer satisfaction. I’ll definitely return for future maintenance.
